At Postlister, we strive to provide a seamless experience for our users, ensuring transparency and satisfaction. This Refund Policy outlines our approach regarding refunds for any paid services or memberships.
Refund Eligibility
Refunds will only be considered under the following circumstances:
1. Non-Delivery of Promised Services: In the event that your payment is successfully processed but you do not receive the credited amount in your wallet or the benefits associated with a membership, you may be eligible for a refund.
2. Technical Errors: If any technical issues arise from our end, resulting in the failure of paid promotions to go live or the inability to access membership benefits, a refund may be granted.
Refund Process
If you find yourself in a situation where you believe you are eligible for a refund based on the criteria outlined in our Refund Policy, please follow the steps below:
1. Submit a Refund Request: Contact our customer support team at support@postlister.com and provide the necessary details regarding your refund request. Include information such as transaction details, the specific service for which you are seeking a refund (e.g., membership, wallet recharge, paid promotions), reason for the refund, and any other pertinent details like transaction ID, payment method, and amount.
2. Transaction Validation: Our team will carefully review the provided transaction details to validate the refund request. This step ensures that the refund is justified based on the terms outlined in our Refund Policy.
3. Confirmation of Refund: Once the transaction details have been validated, we will inform you about the approval of your refund. Refunds will be processed using the same method through which the payment was originally received. In cases where technical issues prevent this method, we may request alternative details for refund processing.
4. Refund Completion: The refund amount will be credited back to the same bank account or payment method used for the initial transaction. Please note that the timeline for the refund to reflect in your account may vary depending on your bank or payment provider.
By adhering to this refund process, we aim to ensure a fair and efficient resolution for our users.
If you have any further questions or require assistance regarding the refund process, feel free to reach out to our dedicated customer support team. We are here to assist you throughout the process and address any concerns you may have.
Note: PostLister reserves the right to update or modify the refund process as necessary. Users will be notified of any changes through our platform.
Refund Exclusions
Please note the following exclusions to our refund policy:
1. User Responsibility: Users are responsible for thoroughly reviewing all details and services before making any payments for promotions, wallet credits, or memberships. Once a payment is made, it is non-refundable except under the aforementioned circumstances.
2. No Guarantee of Leads: PostLister acts solely as a platform for posting classified ads, facilitating communication between buyers and sellers. We do not guarantee any specific number of leads or views for your ads, nor do we commit to generating leads for your listings.
3. Communication Channels: Our platform enables communication through various means such as in-app messaging, email, direct calls, and WhatsApp. However, we do not control or regulate the number of leads generated through these channels.
Purpose of Paid Promotions and Memberships
Paid promotions and memberships on PostLister are designed to enhance the visibility of your ads, allowing you to reach a broader audience and post multiple listings. While these services may offer discounts and improved visibility, they do not guarantee leads or specific outcomes.
Disclaimer
PostLister does not provide any commitment regarding the number of leads or views your ads will receive, even with paid promotions or memberships. Users are encouraged to utilize these services based on their advertising needs and objectives, understanding that results may vary.
By using our platform and engaging in paid services or memberships, users acknowledge and agree to the terms outlined in this Refund Policy. For any inquiries or assistance regarding refunds, please contact our customer support team.
Note: PostLister reserves the right to update or modify this Refund Policy at any time without prior notice. Users are advised to review this policy periodically for any changes.
