EngageLive is operated by postlister.com, based in Indore, Madhya Pradesh, India. References to "we", "us", or "EngageLive" in this policy refer to postlister.com.
| What | Why | How long |
|---|---|---|
| Session responses (poll answers, quiz scores, word cloud words, Q&A messages) | To display live results to the host and participants during the session, and to provide post-session analytics to the host | Stored in Firebase during session for real-time delivery. Aggregated results (not individual PII) are archived in our secure database for session analytics, subject to your plan's retention period. Participants who provide a name or email have that data retained per the retention schedule below. |
| Session code & host settings | To allow participants to join and configure the session | Until host ends session or 48 hours, whichever is sooner |
| Buyer email & payment reference | To verify template purchases and provide access | Stored in purchases.json on our server indefinitely for purchase verification |
| Template contributor name & email | For attribution and review communication | Stored in pending.json until reviewed; email never published publicly |
| Template ratings (IP address) | To prevent duplicate ratings (one per IP per 24 hours) | IP hash stored in server temp directory; expires after 24 hours |
| Purchased template IDs | To show "Owned" badge on your device | Stored in our secure MySQL database to enable cross-device access and purchase verification |
EngageLive uses Google Firebase Realtime Database to power live session data. Firebase is operated by Google LLC. Data stored in Firebase is subject to Google's Privacy Policy. We use Firebase only for session data — no user profiles or analytics data is sent to Firebase.
Payments are processed by:
We receive only the payment reference number and buyer email from these gateways — never your full card details.
Session data in Firebase is protected by Firebase Security Rules requiring a valid session code. Our server files (purchases.json, library.json) are stored on Hostinger shared hosting with standard file permission protections. We recommend hosts do not collect sensitive personal information through EngageLive sessions.
EngageLive is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our platform, please contact us at support@postlister.com and we will delete it promptly.
You have the right to:
We retain purchase records indefinitely to enable purchase verification. Session response data (aggregate results, activity statistics) is retained for the period specified in your plan: 30 days for Free, 180 days for Starter, indefinitely for Pro and Business. Individual participant names and emails (when voluntarily provided) are deleted at session end unless the host exports them before that point. We do not build long-term behavioural profiles of participants. Account data (host profile, organisation settings) is retained for the lifetime of the account and deleted within 30 days of account deletion request.
We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top. Continued use of EngageLive after changes constitutes acceptance of the updated policy.
For privacy questions or data deletion requests: support@postlister.com.